TERMS & CONDITIONS


Please read through the following carefully before placing an order.  By placing your order you are agreeing to the terms and conditions set out below.  We would also like to mention that any personal information provided by you is confidential and will not be passed on to any other companies or organizations. 

Before placing your order, should you have any queries relating to the terms and conditions please send your enquiry to info@vintagecurveskent.co.uk

DELIVERY

Vintage Curves aims to deliver your purchase to you within one week of receiving your order, residents outside the UK please allow up to ten days.  You will receive an email on dispatch of your order. 

WITHIN THE UK

All orders are sent with royal Mail Signed For 1st Class Delivery or Courier signed for delivery.  You will receive an email on despatch of your order.  If you are not home at the time of delivery you will be left a calling card by Royal Mail for you to collect your parcel from your local post office, or you will be left a courier calling card. You must collect your parcel within 7 days, after this time Royal Mail will return your parcel to us, if your delivery is via courier please email info@vintagecurveskent.co.uk for more information. Once you receive your email notification of your order dispatch please be aware and look out for your delivery or calling card.  You can also email info@vintagecurveskent.co.uk for your Royal Mail or courier tracking number.  Order parcels that are returned to us can be re-delivered but at your own cost, we will notify you by email regarding re-delivery at your order. 

Delivery costs for ‘Royal Mail Signed For 1st Class Delivery’ and ‘Royal Mail Special Delivery before 1pm’ vary depending on the weight of your item and the packing it’s shipped in. The chart below shows the costs of your postage compared to the items weight. Your available shipping options will be shown to you at checkout.

SIGNED FOR 1ST CLASS DELIVERY
WEIGHT (IN GRAMS) PRICE £
0 - 249 £2.03
250 - 499 £2.34
500 - 749 £2.75
750 - 999 £3.48
1000 - 1,999 £6.75
2,999 - 4,999 £10.00
5,000 - 9,999 £16.95
10,000 - 19,999 £23.00
20,000 £34.50
                    
SPECIAL DELIVERY (BEFORE 1PM)
WEIGHT (IN GRAMS) PRICE £
0 - 499 £6.40
500 - 999 £7.15
1,000 - 1,999 £8.45
2,000 - 9,999 £11.00
10,000 - 19,999 £26.60
20,000 £41.20

 

 INTERNATIONAL

Items will be sent via Royal Mail International Signed For or courier recorded delivery.  All orders require a signature upon receipt.  You will receive an email on dispatch of your order.  If you are not home at the time of delivery you will be left a calling card by your local postal service for you to collect your parcel from your local post office, or you will be left a courier calling card.  You must collect your parcel within the set time outlined by your local postal service, after this time your postal service will return your parcel to us.  If your parcel is sent via courier please email info@vintagecurveskent.co.uk for more information. Once you receive your email notification of your order dispatch please be aware of this and look out for your delivery or calling card.  You can also email info@vintagecurveskent.co.uk for your order parcel tracking number.  Order parcels that are returned to us can be re-delivered but at your own cost, we will notify you by email regarding re-delivery of your order. 

PLEASE NOTE

If International order parcels (orders shipped outside of UK) weigh in excess of 5 kg you may be contacted regarding payment for any extra postal charges. 

*Please note that Vintage Curves cannot be held responsible for items damaged or lost once dispatched and cannot refund the cost of postage once orders are dispatched. 

PAYMENT

Payment can be made via Paypal, but a PayPal account is not required. PayPal will also allow you to pay via credit/ debit card or your own PayPal account. You can also pay via personal cheque or postal order, however, items will not be dispatched until cheque has cleared. 

RETURNS – items OTHER THAN Original Vintage Clothing

Vintage Curves can offer a refund or exchange on any item (excluding hosiery and pierced jewellery) that you are not completely happy with, provided that you post it back to us in saleable condition with the return form completed and enclosed in your return parcel within 10 DAYS OF RECEIPT OF GOODS.  You have 10 working days from when your order parcel was signed for to post it back to us.  The post office date stamp or franked date will be proof of your posting within the 10 working days’ time policy. 

Items must be returned at your own cost.  We regret that Vintage Curves cannot refund the cost of postage (this includes the original delivery cost and return postage). 

Once the returned goods have been received we will process your refund to Paypal or by cheque depending on how the original payment was made. 

PLEASE BE AWARE THAT IN THE INTEREST OF HYGIENE HOSIERY, UNDERWEAR, SWIMWEAR AND PIERCED JEWELLERY CANNOT BE RETURNED.  THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. 

If you wish to return an item for refund or exchange, please be aware that:

  • All original tags must be attached
  • All items must be unworn
  • Items must be returned in the same condition as they were received
  • Items are in a saleable condition 

Returns will NOT be accepted if:

  • Original tags have been removed
  • Tags have been ‘re-attached’ by customers
  • Items appear to have been worn or have any odours
  • Items are not in a saleable condition

DO NOT cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’ by customers.  We also ask that you do not try on clothing if you are wearing perfume and that you store items that you intend to return to us in a safe place away from cigarette smoke/cooking smells as we cannot accept items that are returned to us with an odour. 

You will find your returns form enclosed in your order parcel.  If you do not have a return form or if you require another please email info@vintagecurveskent.co.uk and we will email you a printable version. 

RETURNS – ORIGINAL Vintage Clothing

When you purchase original vintage clothing it means our items are at least 30 years and older.  Small flaws are to be expected.  Please read all information and measurements carefully as ALL SALES ARE FINAL.  Sold in as is condition.  Items may be returned for STORE CREDIT ONLY unless they are not as described. They must be in the mail within 10 days from your delivery date in same condition we sent them in and tags still attached. 

You can download a return form here.

DATA PROTECTION

Please note we won't share you details with anyone else. In accordance with the Data Protection Act.